STATUS:  Full Time

CATEGORY:  Service

POSITION: Service Associate

EXP. REQUIRED: Yes

TRAINING PROVIDED: Yes

STORE: Oshkosh

CITY: Oshkosh 

STATE: Wisconsin 

COUNTRY: USA

ZIP CODE: 54904

JOB DESCRIPTION:

Service Associate:

 

Career Objective:

A service associate is the liaison between customers in need of equipment repairs and service technicians. Also, schedules maintenance and maintains customer files and work orders.

 

Responsibilities:

– Works directly with customers and technicians

– Professionally communicate with customers, staff and management

– Provide accurate quotes for customers

– Ability to accurately compile final billing for customers and shop work orders

– Attention to detail is a must to ensure correct logging of hours and parts to maintain accurate inventory

– Maintain and build customer relationships

– Schedule equipment maintenance

– Assign repair orders for shop personnel

– Work with vendors in researching parts

– Supervise service technicians engaged in repairing, maintaining, and preparing rental equipment, customer equipment, new equipment, and other as applicable

–  Instruct, assist, and supervise service technicians in best practices of equipment repair and safety

– Perform inspections of completed repairs to ensure thorough and quality service

–  Develop and improve shop operations, decrease down time, and implement/enforce efficient work processes

–  Work in cooperation with other areas to provide quality customer service

–  Directs service technicians and yard staff in daily operations

–  Schedules service and maintenance of equipment in the shop

–  Monitors all equipment, ensuring that all repairs have been properly designated as applicable

–  Perform other duties as assigned by the manager

 

Education and Requirements:

High School diploma or GED

Valid Driver’s license

Working knowledge of construction and agricultural equipment preferred

 

Experience:

1 year of experience in the rental industry or equipment dealership.

 

Franklin Equipment provides an Aggressive Salary, Weekly Pay, Terrific Benefits, 401K, Health, Dental & Life Insurance, Vacation, Personal & Wellness Days, Training, Tuition Reimbursement, Career Incentives, Opportunity for Advancement, Potential Sign-on Bonus and the Chance to Work with a Great Team of People. All applicable candidate(s) must be able to pass a pre-employment drug screening. Applicants may also be required to pass a criminal background check and/or a consumer report. If applicable, the individual will be required to pass a DOT physical. Franklin Equipment is an Equal Opportunity and Affirmative Action Employer.

Email your resume

careers@fersps.com